WE’RE HERE TO HELP
Get in touch
We usually reply within 24–48 hours, Monday to Friday. For urgent app issues, please include your account email so we can find you quickly.
How can we help?
General support — Questions about the app, setting up your family circle, invite codes, or anything else that isn’t working as expected.
Billing & subscriptions — Refund requests, subscription problems, receipts, or family-plan questions.
Privacy & data requests — Access your data, correct information, export it, or exercise your GDPR, CCPA, or DPDPA rights.
Delete my account — Available in-app under Family → Settings → Delete my account, or through our Delete Account page.
Report a bug — Include your phone model, operating system version, and a screenshot if possible.
Press & partnerships — Media inquiries, features, and collaboration ideas.
Emergency notice: Glow Elder Care is not an emergency service. If your parent is facing a life-threatening situation, call your local emergency number first — 911 in the US, 112 in the EU, or 108/112 in India.
Mailing address: Glow Elder Care · Bengaluru, Karnataka, India