ACCOUNT DELETION
You can permanently delete your Glow Elder Care account and remove your personal data at any time. Here’s how.
Option 1 — Delete inside the app
Open Glow Elder Care and log in on your phone with the account you want to delete. From the Home tab, tap Family, then Settings. Scroll to the danger zone, tap “Delete my account,” and confirm with your password. This is instant and cannot be undone.
Option 2 — Request deletion by email
Don’t have access to your phone right now? Write to support@gloweldercare.com from the email address you signed up with, using the subject “Delete my Glow Elder Care account.” We’ll reply within two business days to verify it’s you. Once verified, we delete your account within 30 days and send you a confirmation email. Most requests complete within 48 hours.
What gets deleted, and what we keep
We delete your login, profile, care plan, mood logs, check-in responses, prescriptions, emergency contacts, and saved voice recordings immediately. If you are the last member of a family circle, all family data is permanently removed too. Billing receipts may be retained for up to 7 years for tax and legal compliance; anonymised aggregate logs are retained for 90 days for fraud and abuse prevention.
If other family members are still using the app, deleting only your account preserves their family record so their access is not interrupted. If you are the last person in a family circle, the entire family record — including the parent profile, care plan, and mood history — is permanently deleted. Deletion is permanent and cannot be undone. If you would rather pause the service, simply log out or cancel your subscription from the app’s Manage subscription screen.